Unreconciled Orders Queue

Unreconciled Orders are waiting for payment to be applied to one or more Invoices or Credit Memos. Closed orders that have open Invoices or Credit Memos appear in this queue.

Example:

A Customer returns an Item and a Credit Memo is automatically generated when the Return Merchandise Authorization (RMA) is issued in Customer Service Center. Credit Memo Approvals are enabled in the Order Management System Preferences, but the Credit Memo isn't approved until the return Item is received. An Order Management user sees the Order in the Unreconciled Queue and investigates whether the Item has been received, and if so, why the Credit Memo has not yet been approved.

Related Operations

• Searching for Sales Orders, Shipping Orders, and Payments
• Modifying Existing Orders in Customer Service Center
• Printing Order Information in the Administration Module
• Sending Emails in the Administration Module
• Adding a Payment to an Existing Sales Order in the Administration Module
• Capturing a Payment for an Existing Invoice in the Administration Module
• Applying an Orphaned Payment to an Invoice or Credit Memo in the Administration Module
• Authorizing and/ or Capturing an Existing Payment that Is Waiting Authorization in the Administration Module
• Capturing an Authorized Payment in the Administration Module