There might be payments in the system that failed to be authorized.
You can attempt to authorize them by following these steps.
- In the Accounting accordion menu, open the Payment
Manager.
- The Payment Summary section of the Payment Manager shows a list
of payments in states that require attention. Click view next to the
Waiting Authorization line to open a list of payments that are waiting
authorization.
- Click the payment ID of the orphaned payment that you want to authorize.
If it isn't in the list, then search for it using the search form at the top
of the page.
- Check the Customer. If the payment isn't attached to a customer, use the
Search By field and drop-down to locate the Customer. Each search
result has a Select link and a View link; click View to
open the Customer details page for that Customer, or click Select to
attach the payment to that Customer. The name of the card holder that made the
payment appears in the Card Holder field; that might help to
identify the appropriate Customer.
- Enter a value in the Amount field.
- Select Authorize Only or Authorize & Capture from the
Transaction drop-down.
- Click Process Payment. The Transactions section of the page
is updated to reflect the authorization and/ or capture.
- To add an Activity to the payment to record this action, select the
Activity tab in the Details section of the page and click
Add to open the Activity dialog. Enter the desired information and
click Update.
- To send an email regarding this action, select the Emails tab in
the Details section of the page and click New to open the
Compose email dialog. Enter the desired information, including the destination
address and subject, and click Send.