(Only available if Invoice Approvals are enabled in the Order Management Administration: Settings > Preferences.) Invoices Waiting Approval require approval before being processed. If approval is performed by an automated process, then this queue should be monitored for Invoices that remain unapproved after the process has run. If approval is performed manually, then this queue should be monitored regularly to identify and approve Invoices as needed.
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Monitoring Frequency |
Actions |
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Regular |
If approvals are manual, approve Invoices as needed. If approvals are automated, investigate Invoices that are not being approved by the automated process. |
The automated process for approving Invoices fails silently due to a system error. An Order Management user notices a buildup of Invoices in the Waiting Approval Queue and investigates the reason for the approval process’ failure to run.