Handling Payments in the Administration Module

Usually, payments are handled without user intervention – Salesforce B2C Commerce handles the initial payment, and Order Management automatically generates Invoices and applies payments to them. However, sometimes you enter or process a payment manually. These actions are performed in the Order Management Administration module; most of them are not available in the Order Management Customer Service Center. (Customer Service Center functions are covered in that section of the documentation.)

The following sections describe the different Payment operations:

• Viewing Payment Reports in the Administration Module
• Adding a Payment to an Existing Sales Order in the Administration Module
• Capturing a Payment for an Existing Invoice in the Administration Module
• Applying an Orphaned Payment to an Invoice or Credit Memo in the Administration Module
• Authorizing and/ or Capturing an Existing Payment that Is Waiting Authorization in the Administration Module
• Capturing an Authorized Payment in the Administration Module
• Issuing a Refund On a Payment in the Administration Module