Activity Queue

The Activity Queue identifies open activities that require follow-up action. It can be accessed in the Activity Manager.

Needing Follow-Up

Activities Needing Follow-up are marked for followup. Activities might be attached to any number of records.

Example

A customer is returning a large Item and is awaiting a refund. The Customer Service Agent who handled the return created an activity on the order record and assigned it a follow-up date as a reminder to notify the customer when the item is received.

Related Operations

• Searching for Sales Orders, Shipping Orders, and Payments
• Clearing Alerted Objects in the Administration Module
• Flagging Objects in the Administration Module
• Handling Payments in the Administration Module
• Printing Order Information in the Administration Module
• Suspending and Unsuspending Objects in the Administration Module
• Sending Emails in the Administration Module
• Printing Order Documentation in the Fulfillment Center
• Searching for Returns and Return Orders in Customer Service Center