Salesforce B2C Commerce Integration Setup and Configuration

The integration between B2C Commerce and Order Management involves the following configurations:

Configuration of the Demandware provider and the B2C Commerce Integration provider in the Order Management Administration module
Setting up communication between B2C Commerce and Order Management
Design of records (including items, categories, catalogs, and item attributes) to map between B2C Commerce and Order Management

This topic includes the following sections:

The B2C Commerce Order Management Cartridge
Setting Up the New Integration
The Demandware Provider
The B2C Commerce Integration Provider
Integration Testing

The B2C Commerce Order Management Cartridge

Order integration is no longer managed by the B2C Commerce-OM cartridge. However, the existing cartridge is still required for sharing other data (for example, catalog and inventory data) between B2C Commerce and Order Management.

Setting Up the New Integration

When setting up an integrated system, the following information is required:

B2C Commerce POD instance
B2C Commerce base URL (used by Order Management to make REST API calls to B2C Commerce)
B2C Commerce LogCenter
POD outgoing address (must be on the safelist on the Order Management server firewall)
Tenant realm ID
Order Management URL (used by B2C Commerce to make REST API calls to Order Management): https://hostname/version
Order Management administrative login credentials
Order Management domain name
Order Management self-signed certificate
Account Manager URL used for OAuth tokens
Account Manager credentials and .jks key store file

Follow the steps in the setup procedure to set up the integrated B2C Commerce and Order Management system.

When upgrading from the connector-based integration, follow the migration procedure. To roll back to the connector-based integration, follow the rollback procedure.

You can configure multiple B2C Commerce connections in the B2C Commerce Integration Provider during testing, although Order Management only accepts orders from one connection at a time. When you activate production mode, all connections are deleted except for the one currently accepting orders.

The Demandware Provider

The Demandware Provider manages the relationship between B2C Commerce and Order Management, not including order records. It's important that you read through and understand all of the available settings in order to plan your configuration.

The B2C Commerce Integration Provider

The B2C Commerce Integration Provider manages the integration of order records between B2C Commerce and Order Management. It's important that you read through and understand all of the available settings to plan your configuration.

Integration Testing

When you have configured the integration of B2C Commerce with Order Management, test all areas of synchronization in the stage systems before going live. Some procedures to follow include checking the synchronization of item records, importing some website-type orders, and creating orders in Customer Service Center.