User profiles

You can localize individual user profiles in Customer Service Center, Fulfillment Center, and Retail Center. When selecting the user's preferred locale, also select the corresponding time zone.

Note: You can also configure the locale and time zone when creating a user account in the Administration Module.

These are some considerations:

If a base locale and user locale are not specified, the default is English.
If a user locale specifies a locale different from the base locale, the user locale overrides the base locale.
If a language other than English, French, or German is selected, then English is the language, but numbers, dates, and currency are in the format of the selected locale.

If a user account is created or edited in the Administrative module and doesn't specify a locale, the default is English.
If a user account is created or edited in the Administration module and specifies a language other than English, French, or German, then English is the language but numbers, dates, and currency are in the format of the selected locale.
If a user account is assigned the Report Author role, a reporting database username is automatically generated and is visible (display-only) along with the Sync time and date on the user profile window in Customer Service Center, Fulfillment Center, and Retail Center. The Sync date refers to the date and time when the Report Author account was synchronized with the Grid Manager.

Scenario 1: Configuring the User Profile

Scenario: Customer Service Center, Fulfillment Center, and Retail Center
A Customer Service Center Representative (CSR) in Germany is taking an order from a German customer. However, the CSR, who recently moved from France to Germany, prefers to use Customer Service Center in French, so the user profile is set to the French - France locale. Even though the CSR is viewing Customer Service Center in French, the locale of the order is set to the customer's locale so that all customer-facing documents are in the correct language.
Action
The CSR logs into Customer Service Center localized in German (default) and performs these steps to update the user profile: Log into Order Management Customer Service Center, which is in the default locale (German). Click Home. On the home page, click Profile to update the user profile. Select French – France in the Locale list. Click Update. The CSR is now using Customer Service Center localized in French. Thr CSR creates the customer order and selects German - Germany in the Locale list on the Info tab so that the order is processed in the customer's locale. This ensures that all customer-facing documents are in the customer's language.

Note: You can also configure localized user profiles in Fulfillment Center and Retail Center.

Scenario 2: Configuring the Locale and Time Zone

Scenario: Customer Service Center
A CSR from Florida called in sick, and the Customer Service Administrator routes all the U.S. calls to a CSR in Paris, France. The French CSR who is well-versed in English, updates the user profile for the English – United States locale and Eastern (U.S. and Canada) time zone so the highest-level of service can be provided for their customers.
Action
The CSR logs into Customer Service Center localized in French (default) and performs these steps to update the user profile: Log into Order Management Customer Service Center, which is in the default locale (German). Click Home. On the home page, click Profile to update the user profile. Select English – United States in the Locale list. Select (UTC-05:00) Eastern Time (US & Canada) in the Time Zone list. Click Update.

User profiles

Scenario 1: Configuring the User Profile

Scenario 2: Configuring the Locale and Time Zone

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