WorldPay Corporate Gateway

WorldPay is a global payment processing provider that allows Salesforce B2C Commerce merchants the ability to accept payments in multiple currencies using multiple capture methods and tokenization.

• Capture Delay: The amount of time it takes for a payment to transition from authorization to capture state. Match the setting in Order Management to the setting in WorldPay. This allows a delay between authorization and capture in the payment process. Capture Delay options include:
  • 'Off": the automatic capture facility is switched off (disabled), the payment is authorized but capture of payments is done manually. For example, in Order Management, funds are captured once shipping orders are fulfilled.
  • '0': no delay in capturing funds. This means payments are captured in 15-20 minutes.
  • '1–14': set capture delay between one and 14 days. This means that the payment server will capture the payment automatically after the specified delay.
• Tokenization: Substitutes sensitive, stored account data with a string of numbers known as a token. It can be used for either AUTH or CAPTURE payment transactions. The Tokenization Enabled field is set to Yes or No in the WorldPay External Payment Processors in the Administration module.
• Asynchronous mode refers to a transaction call that receives an immediate or delayed transaction response. Synchronous mode refers to a transaction call that receives an immediate transaction response.
  • When B2C Commerce sends an order to Order Management, it sends a transaction ID that indicates WorldPay's authorization for the payment. This transaction ID is received by Order Management and can be reflected in refunds or exchanges. When responses are delayed with asynchronous mode, Order Management records the transaction using one of the following payment transaction types:
    • InfoRequest
    • SaleRequest
    • AuthOnlyRequest
    • CaptureRequest
    • RefundRequest
    • VoidRequest
    • AVSOnly Request
    • ForceRequest ReauthRequest
  • Transactions that are waiting for a response are noted with (P) as part of the payment status on the Payment Detail Page in the Administration module. For example, Waiting Authorization (P) or Waiting Capture (P). If multi-capture is supported, partial capture payments can still be applied when the workflow status is pending. Such payments are allowed to consume the total authorized amount. The Process Payment button on the Payment details page is disabled if multi-capture is not supported or if the total authorized amount was already reached.
  • To enable asynchronous processing, do the following:
    • Install the WorldPay cartridge in your B2C Commerce instance. Contact Salesforce Support.
    • Enable asynchronous mode in Order Management:
      • Set the AsyncNotificationEnabled setting to 'On' in the WorldPay payment processor settings.
      • Create a Service user account and generate a token.
      • Copy and paste the token into the URL string in the WorldPay portal.

        See Configuring Asynchronous Mode for details on this configuration.

The WorldPay Payment Methods topic lists the payment methods available for use with the WorldPay payment service provider.