Adyen

Adyen is a global payment processing provider that allows Salesforce B2C Commerce merchants the ability to accept payments in multiple currencies using multiple capture methods.

The Adyen payment processor handles multi-capture, sending responses using synchronous and asynchronous modes, and capture delay functionality.

Multi-capture refers to the ability to capture transactions with multiple shipment orders.
Asynchronous mode refers to a transaction call that receives an immediate or delayed transaction response. Synchronous mode refers to a transaction call that receives an immediate transaction response.
- When B2C Commerce sends an order to Order Management, it sends a transaction ID that indicates Adyen's authorization for the payment. This transaction ID can be reflected in refunds or exchanges. When responses are delayed with asynchronous mode, Order Management records the transaction using one of the following payment transaction types:
  - InfoRequest
  - SaleRequest
  - AuthOnlyRequest
  - CaptureRequest
  - RefundRequest
  - VoidRequest
  - AVSOnly Request
  - ForceRequest ReauthRequest
- Transactions that are waiting for a response are noted with (P) as part of the payment status on the Payment Detail Page in the Administration module. For example, Waiting Authorization (P) or Waiting Capture (P). If multi-capture is supported, partial capture payments can still be applied when the workflow status is pending. Such payments are allowed to consume the total authorized amount. If multi-capture is not supported or if the total authorized amount was already reached, the Process Payment button on the Payment details page is disabled.
- To enable asynchronous processing, do the following:
  - Install the Adyen cartridge in your B2C Commerce instance. Contact Salesforce Support.
  - Enable asynchronous mode in Order Management:
    - Set the AsyncNotificationEnabled setting to 'Yes' in the Adyen payment processor settings.
    - Create a Service user account and generate a token.
    - Copy and paste the token into the URL string in the Adyen portal.
      See Configuring Asynchronous Mode for details on this configuration.
Tokenization: substitutes sensitive, stored account data with a string of numbers known as a token, can be used for either AUTH or CAPTURE payment transactions. The TokenizationEnabled field is set to 'Yes' or 'No' in the External Payment Processors in the Administration module. Tokenization can be used for credit card and custom charge payment methods.
Capture Delay refers to the amount of time it takes for a payment to transition from authorization to capture state. Capture Delay enables you to specify a delay between the authorization of a payment and its capture. It can be helpful when determining whether to fulfill an order, because it allows you time to assess a transaction. The Capture Delay options include:
- Immediate: no delay in capturing funds. Payments are authorized and immediately captured automatically.
- Manual: automatic capture facility is switched off (disabled), the payment is authorized but capture of payments is done manually

Note: Configure the Adyen external processor, Adyen V2 Account. The following fields are mandatory:

Label: Name of the payment processor
AsynchNotificationEnabled: Set to Yes
MerchantAccount: The Adyen merchant account name.
Password: The password of the Adyen web service user.
TokenizationEnabled: Enables the user to make subsequent transactions using the token information
UserID: The user ID for the Adyen web service user
Notification URL: Enables the user to process transactions asynchronously using notifications.

Note: When setting up tokenization for the Adyen merchant account, note the following:

From the home page, click Settings > Server Communications.
Enter the notification URL in the Standard Notification field.

The Adyen Payment Methods topic lists the methods available for use with the Adyen payment service provider.

The processor features for the payment methods are as follows:

Processor Feature	Adyen V2	Comments
Type	Payment Gateway	www.adyen.com
Auth/Capture	Yes	In Order Management Administration: click Settings > Providers > Customer Service, enter AuthOnly in the Order Entry Payment Transaction Override setting. In the Adyen merchant account, set Capture Delay=Manual. With tokenization enabled, Auth does not work for the following payment methods: UnionPay Credit Card, Webshop Gift Card, AliPay, DotPay, GiroPay, iDEAL, Sofort, TenPay, PayPal
AuthOnlyRequest/CaptureRequest	Yes	This transaction type is available with notifications. To enable notifications, set the External Processor AsyncNotificationEnabled property to true.
Sale (no Sale API)	Yes	In Order Management Administration: click Settings > Providers > Customer Service, enter Sale in the Order Entry Payment Transaction Override setting. In the Adyen merchant account, set Capture Delay=Immediate.
SaleRequest	Yes	This transaction type is available with notifications. To enable notifications, set the External Processor AsyncNotificationEnabled property to Yes.
Void	Yes	Void transaction can be done after an Auth transaction: it is not supported after a transaction is captured.
VoidRequest	Yes	This transaction type available with notifications. To enable notifications, set the External Processor AsyncNotificationEnabled property to Yes.
Credit	No	Credit transaction isn't supported.
Refund	Yes	Refund transaction is supported after a Capture or Sale transaction.
RefundRequest	Yes	This transaction type available with notifications. To enable notifications, set the External Processor AsyncNotificationEnabled property to Yes.
AsyncNotificationEnabled	Yes	In Order Management Administration: Settings > Preferences > External Processors > Payment, select the Adyen processor, and then select Yes in the AsyncNotificationEnabled checkbox to send responses using asynchronous mode.
AuthExpirationDays	Yes	In Order Management Administration: Settings > Preferences > External Processors > Payment, select the Adyen processor, and then enter the number of days before authorization expires. This field does not apply to tokenization.
Multi-Currency	Yes	Accepts payments in multiple currencies.
Multi-Capture	Yes	Set to No by default. In Order Management Administration: Settings > Preferences > External Processors > Payment, select the Adyen V2 Account processor. Then, select Yes in the MultiCapture checkbox to enable capture transactions with multiple shipment orders. Note: If MultiCapture is set to No, then Adyen refuses the Sale transaction because the CVV is required in the request sent for the transaction. The credit card's CVV number isn't stored in Order Management as per PCI compliance regulations. An uneven exchange with a higher amount isn't supported.
Tokenization	Yes	Adyen supports tokenization. The token value is not received in Adyen tokenization Auth/Sale response for an initial request. Notification is retrieved with event code RECURRING_CONTRACT.
Split Payments	Yes	A split payment is supported only up to the original authorized amount when Multi-Capture is turned on.