Unapplied Credit Memos Queue

Unapplied Credit Memos are waiting for the associated funds to be applied to the associated Invoice. When a Credit Memo appears in this queue, the associated Sales Order might appear in the Alerted Queue.

Example:

A Credit Memo is issued without an associated payment. An Order Management user sees the Credit Memo in this queue and investigates why payment has not been made. It might be necessary to create a payment.

Related Operations

• Searching for Sales Orders, Shipping Orders, and Payments
• Applying an Orphaned Payment to an Invoice or Credit Memo in the Administration Module
• Printing Order Information in the Administration Module
• Suspending and Unsuspending Objects in the Administration Module
• Sending Emails in the Administration Module
• Printing Order Documentation in Fulfillment Center
• Searching for Returns and Return Orders in Customer Service Center