(Only available if Shipping Order Pick/ Pack is enabled in the Order Management System Preferences.) Shipping Orders Waiting Pick/ Pack are ready to be picked and packed.
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Monitoring Frequency |
Actions |
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Regular |
Investigate Shipping Orders that remain in this queue for an extended period of time. Refer them to Site resources as needed. |
The task that exports Shipping Orders in the Waiting Pick/ Pack state to an external WMS detects a Shipping Order that has an invalid shipping address. The Shipping Order is alerted and suspended. An Order Management user sees the Shipping Order in the Waiting Pick/ Pack Queue and identifies the invalid data by checking the System Events. The user determines the correct shipping address, updates the Shipping Order record, and unsuspends it. The next run of the export task picks up the Shipping Order and exports it.