(Only available if Purchase Order Approvals are enabled in the Order Management System Preferences.) Purchase Orders Waiting Approval require approval before being fulfilled. If approval is performed by an automated process, then this queue should be monitored for Purchase Orders that remain unapproved after the process has run. If approval is performed manually, then this queue should be monitored regularly to identify and approve Purchase Orders as needed.
Monitoring Frequency |
Actions |
Regular |
If approvals are manual, approve Purchase Orders as needed. If approvals are automated, investigate Purchase Orders that are not being approved by the automated process to determine why they are not being approved. |
The automated process for approving Purchase Orders fails silently due to a system error. An Order Management user notices a buildup of Purchase Orders in the Waiting Approval Queue and investigates the reason for the approval process’ failure to run.