Orders Waiting Allocation Queue

Orders Waiting Allocation are not yet allocated or have been partially allocated. A buildup of Orders in this queue might indicate a problem with the allocation process. An Order that remains in this queue through several executions of the allocation process must be investigated.

Example:

A Sales Order is placed, and before it reaches the Allocation step, an Item in the Order sells out. The Order can't be Allocated because the Item is unavailable. The Item isn't restocked, so the Order remains in the Waiting Allocation Queue for an extended period of time. A user reviewing the Queue notes the age of the Order and investigates the availability of the Item. If necessary, the Customer is contacted and offered an alternate Item.

Related Operations

• Searching for Sales Orders, Shipping Orders, and Payments
• Modifying Existing Orders in Customer Service Center
• Printing Order Information in the Administration Module
• Suspending and Unsuspending Objects in the Administration Module
• Sending Emails in the Administration Module
• Scheduling Allocation Jobs in the Administration Module
• Managing Jobs in the Administration Module
• Approving Shipping Orders in the Administration Module
• Voiding Shipping Orders in the Administration Module
• Creating Shipping Orders in the Administration Module