(Only available if Credit Memo Approvals are enabled.) Credit Memos Waiting Approval require approval before being processed. If approval is performed by an automated process, then this queue should be monitored for Credit Memos that remain unapproved after the process has run. If approval is performed manually, then this queue should be monitored regularly to identify and approve Credit Memos as needed.
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Monitoring Frequency |
Actions |
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Regular |
If approvals are manual, approve Credit Memos as needed. If approvals are automated, investigate Credit Memos that are not being approved by the automated process. |
The automated process for approving Credit Memos fails silently due to a system error. An Order Management user notices a buildup of Credit Memos in the Waiting Approval Queue and investigates the reason for the approval process’ failure to run.