A customer record contains shipping and billing address information, a history of
invoices, payments, orders, activities, emails, and system alerts. You create a customer
record in the Administration module, when creating an order in Customer Service Center,
through a Job, or via a Salesforce B2C Commerce transaction. When a customer places an order, the
customer record is imported into Order Management along with the sales order. Subsequent
orders placed by the same customer are matched with the original customer record
This
section describes creating or finding a customer in the Administration module and Customer
Service Center: